Privacy policy
1. General information
This Privacy Policy explains how Convert Legal Ltd, trading as Case Capital, collects, uses, stores and shares personal information.
Convert Legal Ltd, trading as Case Capital, is a company registered in England and Wales under company number 15290386. Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF. ICO registration no: ZC085470.
For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, Convert Legal Ltd is the controller responsible for your personal data.
In this Privacy Policy, "Case Capital", "we", "us" and "our" refer to Convert Legal Ltd, trading as Case Capital. "You" and "your" refer to any person whose personal information we process.
This Privacy Policy applies when you use our website, download our guides, subscribe to our newsletter, submit an enquiry, book or attend an intake call, communicate with us, or otherwise interact with our website, content or preliminary enquiry process.
If you enter into a separate written agreement with us, such as a confidentiality agreement, non-disclosure agreement, Confidentiality & Litigation Support Facilitation Agreement, engagement terms, referral terms, fee agreement or authority to share information, that agreement may contain additional terms relevant to confidentiality, document sharing, authorised disclosure and service arrangements. This Privacy Policy will continue to explain how we process personal data.
2. What personal information we collect
We may collect and process the following types of personal information.
Identity and contact information
This may include your name, email address, phone number, job title, company name, business address and other contact details.
Enquiry information
If you submit an enquiry or book an intake call, we may collect information about your dispute, approximate claim value, jurisdiction, procedural stage, parties involved, funding requirements, insurance requirements, law firm arrangements, commercial context and any other information you choose to provide.
Call information
If you attend an intake, discovery or eligibility call, we may collect information discussed during the call. We may also create call notes, recordings, transcripts or summaries where you are notified that a call is being recorded or transcribed.
Newsletter and marketing information
If you subscribe to our newsletter, download a guide or request content from us, we may collect your name, email address, organisation, content preferences, sign-up source, email engagement information and marketing preferences.
Website and technical information
When you use our website, we may collect technical information such as your IP address, device type, browser type, operating system, referring website, pages viewed, time spent on pages and other analytics or usage information.
Communications information
If you contact us by email, phone, website form, social media or any other channel, we may keep a record of that communication.
Public and professional-source information
We may collect information from publicly available or professional sources, such as company websites, Companies House, court listings, public filings, legal directories, business databases, social media platforms, event pages, professional profiles and other publicly available sources.
Information shared after separate written arrangements
If, after an initial enquiry or intake call, we agree separate written arrangements with you, we may collect and process additional information under those arrangements. This may include pleadings, evidence, legal documents, privileged material, settlement communications, funding materials, insurance materials, financial information or other case-related documents.
That later-stage processing may also be governed by a bespoke NDA, confidentiality agreement, engagement terms, authority to share information, referral agreement, fee agreement or other written arrangement.
3. Do not send detailed case documents at the enquiry stage
At the initial enquiry stage, please do not send pleadings, evidence, legal advice, privileged material, settlement communications, expert reports, funding papers or other detailed case documents unless we have expressly requested them and appropriate written arrangements are in place.
The initial form and intake call process is intended to help us assess, at a preliminary level, whether your matter may be suitable for litigation funding, adverse costs insurance, law firm risk-sharing arrangements, specialist finance or related dispute-finance options.
4. Special category data and sensitive information
We do not usually ask you to provide special category data, or highly sensitive personal information through our website forms or before appropriate written arrangements are in place.
Depending on the nature of a dispute, information you provide may sometimes include sensitive information, such as health information, financial information, employment information, allegations of wrongdoing, information about legal claims, information relating to criminal allegations or proceedings, information about vulnerable individuals, bank details, asset information, debt information, funding-related information or other commercially sensitive information.
Please only provide sensitive information where it is necessary and proportionate.
Where we process special category data or sensitive information, we will do so only where we have a lawful basis and, where required, an additional condition under applicable data protection law. This may include where you have given explicit consent, where processing is necessary in connection with legal claims, where processing is necessary for substantial public interest reasons, where processing is necessary to protect legal rights, or where another lawful condition applies.
5. How we collect personal information
We may collect personal information when you:
• visit our website;
• complete an enquiry form;
• download a guide or other resource;
• subscribe to our newsletter;
• book an intake, discovery or eligibility call;
• attend a call with us;
• email us;
• communicate with us by phone or video call;
• interact with us on LinkedIn, YouTube, X or other social media platforms;
• respond to our emails;
• provide feedback, testimonials or comments;
• are introduced to us by a third party;
• are referred to us by a lawyer, funder, insurer, broker, lender, adviser or other contact;
• are identified through public or professional sources as a potentially relevant business contact; or
• enter into separate written arrangements with us.
We may also receive personal informationfrom publicly available sources, professional directories, Companies House, court listings, public filings, legal directories, business databases, social media platforms, event organisers, referral partners and third parties who introduce you to us.
6. How we use personal information
We may use personal information for the purposes set out below.
Responding to enquiries
We use your identity, contact and enquiry information to respond to your enquiry, communicate with you and decide whether an intake call or further discussion may be appropriate.
Our lawful basis is usually our legitimate interests in responding to business enquiries and taking steps at your request before any possible agreement.
Assessing preliminary suitability
We use enquiry and call information to assess, at a preliminary level, whether your matter may be suitable for litigation funding, adverse cosrs insurance, law firm risk-sharing arrangements, specialist finance or related dispute-finance options.
Our lawful basis is usually our legitimate interests in assessing potential business opportunities and taking steps at your request before any possible agreement.
Conducting intake calls and keeping records
We use call notes, recordings, transcripts and summaries to conduct intake calls, keep accurate records, reduce misunderstanding, review enquiries, improve our process and administer next steps.
Our lawful basis is our legitimate interests in managing enquiries, keeping appropriate business records, preserving an accurate account of preliminary discussions, improving our process and reducing misunderstanding. We notify you before or at the start of a call if recording or transcription will be used, and you may object before the call begins.
Providing guides, newsletters and updates
We use your contact details and marketing preferences to send newsletters, guides, updates and other content where you have requested them or where we are otherwise permitted to do so.
Our lawful basis may be consent, legitimate interests, or another basis permitted under applicable direct marketing rules, depending on the context and the type of recipient.
Improving our website and content
We use website and technical information to understand how visitors use our website, improve website performance, develop content and measure engagement.
Our lawful basis is usually our legitimate interests in operating and improving our website and content. Where consent is required for cookies or similar technologies, we will seek consent through our cookie banner or settings.
Managing business relationships
We may use personal information to manage relationships with clients, prospective clients, lawyers, funders, insurers, brokers, lenders, advisers, referral partners and other professional contacts.
Our lawful basis is usually our legitimate interests in managing business relationships.
Making agreed third-party introductions
Where appropriate and where express agreement or other written arrangements are in place, we may use personal information to make introductions to funders, insurers, brokers, lenders, law firms, advisers or other third parties.
Our lawful basis may be contract, steps taken at your request before entering into a contract, legitimate interests, legal obligation, or consent depending on the circumstances and the written arrangements in place.
Operating our business
We may use personal information for administration, accounting, audit, governance, conflict checking, compliance, internal reporting, record-keeping, system security and business planning.
Our lawful basis is usually our legitimate interests in operating and managing our business and complying with legal obligations.
Protecting rights and managing disputes
We may use personal information to protect legal rights, respond to lawful requests, manage complaints or disputes, prevent misuse, enforce our terms and deal with regulatory, legal or professional issues.
7. Legal bases we rely on
Depending on the circumstances, we may rely on one or more of the following lawful bases:
• Consent - where you have given clear consent, for example for certain marketing communications or optional cookies.
• Contract - where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
• Legitimate interests - where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
• Legal obligation - where processing is necessary to comply with a legal obligation.
• Legal claims - where processing is necessary for the establishment, exercise or defence of legal claims.
8. Call recording and transcription
We may record and transcribe intake, discovery or eligibility calls. Where we do so, we will notify you before or at the start of the call.
Recordings and transcripts may be used for internal record-keeping, quality assurance, reviewing enquiries, reducing misunderstanding, preparing next steps and administering our relationship with you.
Our lawful basis for call recording and transcription is our legitimate interests in managing enquiries, keeping accurate records, reviewing potential matters, improving service quality and reducing the risk of misunderstanding. You may object before the call begins. If you object, we may agree to proceed without recording, take written notes instead, or decline to proceed with the call.
Recordings and transcripts may be processed by secure third-party service providers. Those providers may process data outside the United Kingdom. Where that happens, we will take steps designed to protect your personal information in accordance with applicable data protection law.
9. Technology and AI enabled tools
We may use software tools, including AI-enabled tools, to support our internal workflows. This may include transcription, summarisation, note-taking, document organisation, drafting support, internal review and business administration.
Where we use such tools, we remain responsible for how we use personal information and will take reasonable steps to use tools and service providers that are appropriate for the nature of the information being processed.
We do not use personal information submitted through our website to make decisions about you based solely on automated processing that produce legal or similarly significant effects.
10. Confidentiality and indentifiable case information
We will treat non-public information provided through an enquiry form or discussed on an intake call as confidential and will use it for the purposes of considering your enquiry, assessing whether we may be able to assist, administering our relationship with you and taking appropriate next steps.
We will not share identifiable case information with funders, insurers, brokers, lenders, law firms or other third parties for substantive review without your express agreement or other appropriate written arrangements.
This does not prevent us from using or disclosing information that is already public, already known to us without restriction, independently developed by us, lawfully received from another source, or required to be disclosed by law, regulation, court order or other lawful authority.
11. Information shared after separate written arrangements
If, after an initial enquiry or intake call, we agree to proceed further, we may ask you to enter into a separate written agreement before you send us pleadings, evidence, legal advice, privileged material, settlement communications, expert reports, funding papers or other detailed case documents.
That separate written agreement may include a confidentiality agreement, non-disclosure agreement, Confidentiality & Litigation Support Facilitation Agreement, authority to share information, engagement terms, referral terms, fee agreement or other agreed terms.
Any such agreement will govern the confidentiality, document sharing, authorised disclosure and service arrangements covered by it. This Privacy Policy will continue to explain how we process personal data, including the purposes of processing, lawful bases, categories of recipients, retention periods and data subject rights.
12. Marketing communications
If you subscribe to our newsletter, download a guide, request content or otherwise ask to receive updates from us, we may send you relevant emails about litigation funding, adverse costs insurance, law firm risk-sharing, dispute finance and related topics.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at contact@case-capital.com.
Where we send business-to-business marketing communications to corporate contacts, we will do so in accordance with applicable direct marketing rules. We will identify ourselves and provide a way to opt out.
We do not sell your personal information to third-party advertisers.
13. Cookies and analytics
Our website may use cookies and similar technologies to operate the website, improve performance, understand visitor behaviour, remember preferences and analyse engagement.
Some cookies are necessary for the website to function. Others, such as analytics or marketing cookies, may require consent depending on the circumstances.
Where required, we will ask for your consent through a cookie banner or settings tool.
You can usually manage cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.
Third-party platforms, such as embedded video providers, analytics providers, social media platforms, form providers or booking providers, may also use cookies or similar technologies when you interact with their services. Their use of cookies and personal data is governed by their own terms and privacy policies.
Our lawful basis may be legal obligation, legitimate interests, or the establishment, exercise or defence of legal claims.
14. Who we share information with
We may share personal information with:
• website hosting and website management providers;
• form, booking and scheduling providers;
• email marketing and newsletter providers;
• CRM and database providers;
• cloud storage and document management providers;
• call recording and transcription providers;
• analytics and cookie management providers;
• IT, cybersecurity and administrative service providers;
• payment providers, where applicable;
• professional advisers, including lawyers, accountants, consultants and insurers;
• funders, insurers, brokers, lenders, law firms, advisers or other third parties, where you have expressly agreed or where appropriate written arrangements are in place;
• regulators, courts, law enforcement bodies or public authorities where required by law;
• parties involved in a business sale, merger, restructuring or similar transaction; and
• other third parties where necessary to protect our rights, comply with obligations, manage disputes or prevent misuse.
We require service providers who process personal data for us to process it only for authorised purposes and to apply appropriate safeguards.
15. International transfers
We are based in the United Kingdom, but we may work with clients, counterparties, service providers and professional contacts in other jurisdictions.
Some of our service providers, professional contacts or third-party counterparties may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps designed to ensure that it receives an appropriate level of protection in accordance with applicable data protection law. This may include using adequacy arrangements, standard contractual clauses, international data transfer agreements or other appropriate safeguards.
If you are located outside the United Kingdom, local privacy laws may also apply. Where required, we will comply with applicable local privacy obligations. If you believe that additional privacy rights apply to you, you may contact us at contact@case-capital.com.
16. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, manage relationships, provide content, comply with legal obligations, resolve disputes and protect our rights.
As a general guide:
• enquiry form information for matters that do not progress may be kept for up to 24 months after the last meaningful contact;
• intake call notes, recordings and transcripts may be kept for up to 24 months after the last meaningful contact, unless the matter progresses or a longer period is justified;
• marketing subscription information is kept until you unsubscribe or we stop sending the relevant communications, with limited suppression records kept to ensure we respect opt-outs;
• website analytics information is kept in accordance with our analytics and cookie settings;
• information relating to business relationships may be kept for up to 6 years after the end of the relationship or last meaningful contact;
• information relating to legal claims, disputes, complaints, regulatory issues, fee disputes, referral fee disputes or questions about our services may be kept for longer where reasonably necessary;
• information shared under a separate NDA, confidentiality agreement, engagement agreement, authority to share, fee agreement or other written arrangement may be retained in accordance with that separate arrangement.
Where a matter involves actual or contemplated legal proceedings, a regulatory investigation, a complaint, a dispute regarding our services or fees, or a dispute involving a referral or introduction, we may retain relevant information for longer than the standard periods set out above where reasonably necessary.
These periods may vary depending on the nature of the information, the matter, legal requirements, dispute risk and legitimate business needs.
17. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or storage is completely secure. You should take care when sending information to us electronically and should not send detailed case documents, privileged material or highly sensitive information before appropriate written arrangements are in place.
18. Your rights
Depending on the circumstances, you may have the right to:
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of personal information;
• object to certain processing;
• request restriction of processing;
• request transfer of your personal information;
• withdraw consent where processing is based on consent;
• object to direct marketing; and
• lodge a complaint with the Information Commissioner's Office.
These rights are subject to limits and exemptions under applicable law.
To exercise your rights, please contact us at contact@case-capital.com.
We may need to verify your identity before responding to a request.
19. Complaints
If you have concerns about how we process your personal information, please contact us first at: contact@case-capital.com
You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator.
20. Children
Our website, content, guides, enquiry forms and services are intended for individuals aged 18 or over.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at contact@case-capital.com so that we can take appropriate steps.
21. Links to other websites
Our website, emails, guides and other content may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security, content or conduct of third-party websites or services. You should read their privacy policies before providing personal information to them.
22. Automated decision making
We do not use personal information submitted through our website to make decisions about you based solely on automated processing that produce legal or similarly significant effects.
We may use tools to help organise enquiries, manage communications, analyse website usage or support internal review, but decisions about whether to proceed with a matter are not made solely by automated means.
23. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this page. The updated Privacy Policy will apply from the date it is published unless stated otherwise.
You should check this page periodically for updates.
24. Contact
If you have any questions about this Privacy Policy or how we process personal information, please contact us at: contact@case-capital.com